Comments on: Problems with Telstra anyone?

By: Jeff

Jeff — Fri, 25 Jun 2010 10:42:12 +0000

We are in a small town in WA Telsta hasnt the equipment to handle the load most evenings . Our internet wont work from 6pm till 9.30pm most days.When contacted they gin about with all the wireless resets known to man and then tell you its your computer get some one local to see why its not working properly (why then does it work any other time of the day or night)Josh the latest but by no means the only Telsta Indian accidentally mentioned CONGESTION when he was going thru his usual list of fix it bullshit ,then realising what he had said jumped back to my computer has an issue blah blah blah..this has happened three times and as soon as i mention im paying for a service i cannot use when i please they all speak in an ever hard to understand accent.Help me Optus!!

By: Synergy | Edwin James Lynch

Synergy | Edwin James Lynch — Thu, 25 Feb 2010 06:15:14 +0000

[...] tend to turn into Monopolies – which in turn transmogrify into gigantic bullies. Synergy aren’t quite as awful as Telstra, but how they wield their power is pretty shocking. They are supposedly built around servicing the [...]

By: Edwin

Edwin — Wed, 18 Nov 2009 00:18:59 +0000

Hi Melanie, it sounds like you might need to speak to the Telecommunications ombudsman over at http://www.tio.com.au/ (it’s not one guy – it’s an organisation) and lodge a formal complaint there. From what I’ve heard, Telstra and other companies react quick smart when contacted by these guys. Consider it your way of sending THEM a credit rating notice. Some companies do ugly and unfair business. Telstra is one of them. A long time ago I was pretty much against Telstra going private and maybe this is why. It’s the private side of Telstra that’s giving everyone the headache. They own the lines right now, but it sounds like the government is about to change all that. We have Sol to thank for the ugly transition from government to private. And he was much hated :
http://www.zdnet.com.au/news/communications/soa/Telstra-confirms-Trujillo-s-departure

By: melanie

melanie — Tue, 17 Nov 2009 19:12:14 +0000

the thing is I did my very best to pay all my bills, and finish up with telstra on a good note, but yes I agree, I must of paid them thousands over the three yrs I was with them, and just when I thought I was finished with them….. I wished I had recorded all my phone conversations with them because I bet If I asked for the notes on my account… theres no way they would give me a copy!

By: melanie

melanie — Tue, 17 Nov 2009 19:05:28 +0000

After mths of dealing with telstra, lies on the phone, overcharges on bills, false information about contracts and clauses, I finally thought I was finished with them…I was slugged with a $1200 extra charges with telstra for leaving a contract early cause they lied. Telephone calls upon telephone calls, 2 and a half hr calls, lines dropping out, over and over again saying ” I hope this is the right department, I do not want to go through this one more time, Can you please explain everything to the next person You have to put me through too….. Are you the right department? cause i need to go to the highest management as this is an ongoing detailed dispute, can you please record this call as I am sick and tired of explaining it….No I’m not going to go through it all again, I have just said it to 5 different people who promised me they were the last one.. just read through my notes…. Finally I thought it was resolved and the girl on the phone told me to disregard and letters I got for money as a telstra resolutions manager was going to call me back in a week and I didn’t have to do anything else…and I also didn’t have to fill in a complaint form as she was doing it over the phone…. a nice letter from D & B arrived giving me 2 days to pay $1257.47 otherwise my credit rating will be affected.

After being on line to telstra yesterday for another 2 departments and 1 1/4 hrs, I was credited with $1138.73 cents. When I asked about my letter from D & B, and if there is proof to give them or a reference number, telstra said sorry, I haven’t dealt with that before, I think it will be OK, just call them and tell them and your file will be transferred to a liason case officer who will then get in touch with telstra.
Yesterday I was very angry after I rang D & B to tell them telstra had just credited that amount and I was calling to tell them, the indian on the phone told me I will have to call them tomorrow, with the details again…. No I do not want to call again… this is telstras f*** up.. why should I be making all these calls, he told me to send an email to telstrasupportdnb.com.au, otherwise It will affect my credit rating. The email address wasn’t recognised, so I google it and ended up here.
This has been a 500 hr resolution campagne, and If you only knew how much money I have spent with telstra over the last 3 years…. Never wanted to go back to them,
Now I still have to fill out another complaint form to get $300 back from bigpond which they made me pay to terminate contract before I could complain… By the end of all this, they should owe me about $150 which if I didn’t feel so strongly about persuing all this… By the way D & B said on the phone straight away would you like to pay the whole amount now or just Half today? I said “I’m not paying any of it “……. My advice.. from the very first moment of a dispute keep a diary & write down your details