Telstra sucks big time
You'll get no joy and a long wait calling these anti-competitive guys with a problem.
Telstra recently changed their Bpay ID numbers and so I paid my bill into the wrong account. They cut me off for 24 hours and had the audacity to ask for a $50 re-connection fee when (after 45 minutes) I finallly got through and complained. In an effort to get as many people to leave the stupid off-shore company (it may as well be offshore. Phone help is based in the third world, but CEO Executive-fee earning boss, Sol, has just scarpered back to his trillion-dollar-bail-out golf buddies). Do the big company a favour and leave them. It’s MUCH MUCH cheaper anyway to go naked.
Don’t feed the telcos and go naked.
Did you know Telstra cripple already existing services such as Caller ID, conference call and the famous free directory help service so that they don’t work? “But they do work,” you say. They work now because Telstra have gone to the trouble of de-crippling and then charging for de-crippled services. I’m so angry.
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- Problems with Telstra anyone? | Edwin James Lynch - [...] Telstra saga (read the first instalment here) continues. I left Telstra in April. Their service was awful and I’d ...
I am going through exactly the same thing.
It was supposed to be sorted out over 2 months ago.
Telstra simply can’t manage to get money from my old account into my new account.
I have made at least 5 phone calls, every time having to give my date of birth and details many times (including which phone I’m on !), and waiting in queues with that god-awful Telstra song about Austraaaliiiaaansss sung with an American accent. And I am once again in a queue. once a credit dept, cut me off for saying they should compensate me for the time.
Twice last year Telstra cut my broadband off because of their billing mistakes. It took me days of my working time to fix it up, every time having to talk to somebody new. And after it was put back on, I had to make a number of calls to get my broadband cable modem reset (one idiot kept saying I had to replace it, even though it worked that very morning, quite possibly the most stupid and useless technial support I have ever received.)
Of all organisation of any kind I have to deal with in Australia, Telstra is the worst.
They have cost me more money in wasted time than all phone and broadband bills out together.
they have cost my my health and nerves.
I would lock old Sol in a cell and blast that goddam telstra song into his ears at random intervals for an eternity, and ensure that in between he gets to her new and more amazing random facts from different people who always have to ask his name and phone number OVER AND OVER AND OVER AND OVER forever.
I went through hell with Telstra
http://www.broadband.notice.com.au
that resulted in me getting a satellite connection through the Australian Broadband Guarantee!
And the same Monopoly situation starts again
http://www.scribd.com/doc/17487371/WideBandLetter20July09
bloody telstra didn’t help me either mate, this is a real phonecall i recorded with the mongrels!!
http://www.youtube.com/watch?v=wpjcE206pMw